I'm sure you've heard me and plenty of other people talk about how amazing Gilt is. If you're a member (becoming one is free, you just need a referral) you can shop at the daily sales they offer - almost always at such an amazing discount you'll never find the price anywhere else. In addition to having incredible sales every day, Gilt also has incredible customer service. Not only is @GiltGroupe on Twitter, but there's also @GiltSupport. You can contact Gilt by e-mail or phone of course, but @GiltSupport is pretty unique. During business hours, there is a group of Gilt employees Tweeting and if you have any questions about the sales, want help picking out an item, anything like that - just Tweet them and they'll reply back.
A couple of weeks ago they were having a Missoni sale and I picked this up:
(I know it's small, sorry.)
Anyway, the description said it was "ocean blue/pink multi". I looked at all the pics online, but it's hard sometimes to get an exact idea of what the colors are going to look like in person. When it arrived, the scarf was much more blue and orange in person. Not ocean blue and pink. (If you know me, you know why blue and orange in any capacity is out. Can't do it. Won't do it. No can do.) I logged on to my Gilt account and saw "this item is final sale and non-returnable". Since @GiltSupport had been helpful while I was shopping the sales the past week, I figured it couldn't hurt to Tweet them and see what their response was. I explained the scarf just wasn't the colors I expected from the pictures, and was there anything I could do about it. They let me return it and I got a full refund including shipping.
The story could end right there and I'd be perfectly happy.
When they were e-mailing me about returning the scarf, they said they'd put me on the wait list if the scarf came back in scarf. Well I assumed it still wouldn't be the colors I wanted so I said not to worry about wait-listing me for it. After a couple of questions asking me what kind of scarf I would want (the Missoni sale had ended a few days ago at this point) they e-mailed me with four Missoni options I could choose from.
Hello, pink and purple multi! This has been my 2nd choice when the sale was going on, so I snatched it up when they e-mailed it as a possibility. A few days later it arrived and I'm thrilled with it!
So I know this is a rather wordy and non-picture post, but if you have any doubts about shopping from Gilt - banish them. The sales are great and the customer service is amazing. They truly work with the members and try their best to find something you'll be happy with.
Follow @GiltGroupe and @GiltSupport on Twitter, and here is my referral link if for some crazy reason you're not signed up yet.
Oh, and thanks Gilt!